Work With Diverse People

 

 

This course equips workers, particularly in healthcare and community services, with essential skills and knowledge to respectfully interact with people from diverse economic, social, cultural and religious groups. It focuses on developing cultural competence, crucial for effective communication and safe, non-judgmental care in various settings. It also provides students with an opportunity to reflect on their own social and cultural perspectives and biases.

Completing this unit helps workers recognise, understand, and respond appropriately to cultural differences in attitudes, beliefs, and behaviours, promoting inclusive and culturally competent practices in their professional interactions.

 

Key Components:

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Reflect on Your Own Perspectives

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1. Understand Your Own Background: Recognise your cultural and social influences and reflect on how they shape your perspectives.

2. Respect Diversity: Value and respect the unique backgrounds and viewpoints of others.

3. Acknowledge Impact on Work: Understand how your personal perspectives affect your behavior and interactions in the workplace.

 

Work with Diverse People

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1. Recognise Workplace Diversity: Appreciate the range of backgrounds and experiences within your workplace.

2. Interact Respectfully: Communicate and engage with colleagues from all backgrounds in a respectful manner.

3. Address Barriers to Inclusion: Identify and work to remove obstacles that hinder inclusive interactions.

4. Support Colleagues in Embracing Diversity: Help others develop their ability to work effectively with diverse individuals.

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Communicate with People from Diverse Backgrounds

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1. Use Effective Communication: Apply both verbal and non-verbal communication skills appropriately.

2. Handle Cultural Misunderstandings: Recognize and address misunderstandings arising from cultural differences.

3. Overcome Communication Barriers: Approach communication challenges sensitively and effectively.

 

Promote Understanding and Inclusion

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1. Highlight the Benefits of Diversity: Advocate for the advantages of a diverse workforce.

2. Encourage Inclusive Practices: Support the implementation of inclusive work practices.

3. Enhance Understanding and Communication: Identify and act on opportunities to improve mutual understanding and communication.

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Learning Outcomes

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Reflect on Personal Perspectives

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1. Understand Cultural Backgrounds and Biases: Reflect on your own cultural background and biases.

2. Appreciate Diversity: Respect and value the unique backgrounds of others.

3. Acknowledge Impact on Work Behaviour: Recognise how personal perspectives influence behavior at work.

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Engage with Diverse People

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1. Value Workplace Diversity: Embrace the diversity of backgrounds in the workplace.

2. Communicate Respectfully: Interact respectfully with all colleagues.

3. Address Barriers to Inclusion: Identify and work to overcome obstacles that prevent inclusivity.

4. Support Colleagues in Embracing Diversity: Encourage understanding and respect for diversity among colleagues.

 

Communicate Effectively

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1. Use Effective Communication Techniques: Apply suitable verbal and non-verbal communication methods.

2. Resolve Cultural Misunderstandings: Recognize and address misunderstandings due to cultural differences.

3. Approach Communication Barriers with Sensitivity: Handle communication issues with care and respect.

 

Promote Diversity and Inclusion

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1. Highlight the Benefits of a Diverse Workplace: Emphasise the value of a diverse workforce.

2. Advocate for Inclusive Practices: Support and encourage inclusive practices in the workplace.

3. Enhance Understanding and Communication: Seek and implement ways to improve mutual understanding and communication.

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Provider of Training and Assessment

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• This course is delivered by Allens Training Pty Ltd RTO 90909

 

Unit Being Delivered

 

The following unit(s) will be awarded to successful participants in this course. The certificate will be issued by Allens Training Pty Ltd RTO 90909.

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• CHCDIV001 Work with Diverse People

 

To view full unit details please visit www.training.gov.au  

 

 

Important information prior to enrolment

 

 

Course Delivery

 

• The course is delivered 100% online

 

Entry Requirements

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• Students must have access to a computer, smartphone, tablet, or other electronic device with access to the internet to complete the online studies and practical assessment. The following additional requirements will apply:

• Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component.

• Participants must have significant communication skills, be able to read and understand forms and the ability to record details accurately of an incident.

 

Course Duration

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• Self-Paced - It is expected students may complete the course within 5-6 hours (depending on experience levels) This can be completed over a number of sessions. Your course progress will be saved.

• Students are expected to complete all learning and assessment activities within six (6) months of enrolment. Failure to complete all requirements may result in your enrolment being disabled/cancelled.

 

Assessment Requirements

 

• Individuals undertaking this course will be expected to complete both written and practical assessment tasks. These are detailed in the Assessment Activities section.

 

Certificate Renewal Requirements

 

• No industry recommended renewal is identified on the certificate, employers are recommended to consult with stakeholders to identify appropriate training periods.

 

Learners Rights, Responsibilities and Support, including Complaints

 

• Please note that enrolment to this course is made with Allens Training Pty Ltd RTO 90909. Please refer to the student handbook located on the RTO website www.allenstraining.com.aufor all details relating to rights and responsibilities including complaints and appeals.

 

What happens at the course?

 

 

Learning Activities

 

• All learning activities are contained in the online course and may be presented in a variety formats. This may include, but is also not limited to: video presentations, slide presentations, online learner manuals, fact sheets and/or other downloadable documents.

 

Assessment Activities

 

Performance tasks & scenarios

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• Students are required to upload three (3) videos of themselves participating in simulated scenarios to complete the practical assessment component

• Documentation: Complete an Incident Report form

 

Theory assessment: Assessment consists of multiple choice and short answer questions. The student must complete all assessment questions.